Library Procedure Handbook

Student Laptop Checkout Process

Note:  Student laptops are currently a semester checkout. If they just want a day-use laptop, take from laptops 1-4 on the top shelf of the laptop stand in the backroom. Do not check out day-use laptops for the whole semester unless directed to. 

When a student asks to check out laptop, ask the student:

1. Ask student “Do you have a Student ID card”?
   If they don’t, direct them to Student Services Welcome Desk to get a card (usually takes >5 mi and it's free)
    
2. Scan their Student ID card in Sierra (Function: Check Out (Circulation Desk).

(If a message pops up saying “Equip Agreement Signed”, skip step 4.)

3. Ask student "Are you enrolled for classes this semester?" If they ARE, they are eligible to check out a laptop. If they are not - they are not eligible until they enroll for class. 

-NOTE: If they are enrolled for NEXT SEMESTER you may put a laptop on hold for them and you MUST change the "not needed before" date to ONE WEEK before the following semester's classes. If you do not know how to do this, please see the hold processing page (step7 of placing a hold)  or ask Library Staff for help. 
 

3. Ask student “Is your mailing address still _____ and is your cell phone still ______?” (In Sierra). If any changes, write them down with student’s ID #. Library Staff will update.
    
4. Direct student to the “Laptop or Surface Checkout Terms” on the iPad/tablet at the front desk
   -They will enter in their student ID number and check all the boxes on the digital form to signify they accept the terms and conditions.
   1. In Sierra, click "Edit" in the top right ribbon while you have their account open. 
      1. 
   2. Then double click the box that says "No message" 
      1. 
   3. Select "Equipment Agreement Signed" from the list of options. Save changes and close the pop up box.
      1. 

5. Scan the laptop barcode and check out the device in Sierra.

6. Tell student their due date.
Hit Close. Make sure a message pops up that the due date slip is being sent to their LTC email.
Let them know: “The due date slip is going to your LTC email”. 

7. Give the student the little slip of paper that says "To use this laptop"
   This has the login instructions for most laptops. Students do not need to login on campus, but may need to connect to internet before signing on. These are also the instructions for accessing the Respondus Lockdown Browser. 

Login Basics: 

1) On the welcome screen, click the globe in the lower right hand corner and connect to internet

2) Username: LTC Student Email

3) Password: LTC email password. 

Student Laptop Check-in Process

If there is a waitlist for laptops, please check them in right away - bypassing the quarantine box. 

1. Take the laptop, check it in under the "Check In" function in Sierra

2. Print the hold slip and attach to the bag label.

3. Wipe down the laptop with a wet wipe 

4. Press and hold the power button - keep holding for 10 seconds after the laptop shuts off. 

5. Confirm the power cord is in the bag.

6. Put laptop back in bag and place on hold shelf. 

If there are no holds for laptops, put back on the appropriate shelf according to laptop type (see laptop type tab). 

Hotspot Check-out (Charge)

1. Ask student “Do you have a Student ID card”?
   If they don’t, direct them to Student Services Welcome Desk to get a card (usually takes >5 min.)
    
2. Scan their Student ID card in Sierra (Function: Check Out (Circulation Desk).

3. Grab Hotspot from the last row of the rolling shelves on left-hand side. Pandemic update: Staff hotspots available for two week checkout in bottom box. Top two boxes are for students - semester checkout. (If staff want longer than two weeks they'll need to check with their VP/Dean. 

4. Scan the barcode and check out in Sierra. Adjust the due date as necessary. 

5. Open the box/bag. Make sure charger and device is in there.

6. Ask if they’re familiar with how the Hotspot works:
   - All hotspots we have are from Sprint or US Cellular and will work wherever there is Sprint/US Cellular coverage.
   - You can google “Sprint Coverage Map” and put in your address to see if you have coverage. Same for US Cellular. 
   - It can connect up to 10 devices at once.
   - Turn on the hotspot (top right corner button).
   - Go in your laptop/phone settings and find “Wi-Fi”.
   - Your device should see something called “R910…” or "Mifi..."and ask for a password.
   - The password is on the back of the device for Sprint. The password is in the "password" section of the US Cellular home screen. 
   - You’ll only have to do that once for each device you wish to connect.
    
7. Tell student their due date.
   Hit Close. Make sure a message pops up that the due date slip is being sent to their LTC email.
   Let them know: “The due date slip is going to your LTC email”.
   
   

Hotspot Check-in (Discharge)

NOTE: FOLLOW QUARANTINE CHECK-IN PROCEDURES (NOT THE ONES BELOW) DURING PANDEMIC.

1. While student is at the desk:
   1. Check for damage by physically inspecting it.
   2. Search the box/bag:
      1. make sure the power cord is inside.
   3. In Sierra:
      1. In the Function box, select Check-In (No Patron).
      2. In the Search box, scan in laptop barcode.
         1. Inform student of any late fees, if applicable – collect if possible.
      3. Close window by clicking on the Close button located just below the Function box.
2. Turn it on and make sure you see “Sprint” or "Mifi" image.

Microsoft Surface Check-out (Charge)
 

1. Ask student “Do you have a Student ID card”?
   If they don’t, direct them to Student Services Welcome Desk to get a card (usually takes >5 min.)
    
2. Scan their Student ID card in Sierra (Function: Check Out (Circulation Desk).

If a message pops up saying “Equip Agreement Signed”, skip step 4.
 

3. Ask student “Is your mailing address still _____ and is your cell phone still ______?” (In Sierra). If any changes, write them down with student’s ID #. Library Staff will update.
    
4. Give student “Laptop or Surface Checkout Terms” on tablet. They should enter student ID number and check each bullet.  (at front desk). 
    

6. Grab a Microsoft Surface from the last row of the rolling shelves (light purple tags).

7. Scan the laptop barcode and check out the device in Sierra.
    
8. Tell student their due date.
   Hit Close. Make sure a message pops up that the due date slip is being sent to their LTC email.
   Let them know: “The due date slip is going to your LTC email”. 
    
9. Tell student: “You must log in on campus to use this off campus. Then shut down.”
   Username: Student ID #
   Password: LTC email password or the password used to log into campus computers

Microsoft Surface Check-in (Discharge)

NOTE: PLEASE FOLLOW PANDEMIC CHECK-IN PROCEDURES UNTIL OTHERWISE INSTRUCTED. 

1. While student is at the desk:
   1. Check for damage by physically inspecting it.
   2. Search the bag:
      1. make sure the power cord is inside.
      2. remove anything left behind and return to student.
   3. In Sierra.
      1. In the Function box, select Check-In (No Patron).
      2. In the Search box, scan in Surface Pro barcode.
         1. Inform student of any late fees, if applicable – collect if possible.
      3. Close window by clicking on the Close button located just below the Function box.
2. Clean Surface Pro; prepare for next user:
   1. Using disinfectant wipe, gently wipe down all areas
3. Turn on Surface Pro 3 or 4 by pressing button on top left edge
4. Swipe up from bottom à tap OK
5. Sign in as wp1, password ltc
6. Press the Windows key on the keyboard    à click on user icon for wp1 (far left; looks like a head/shoulders) à sign out
7. Swipe up from bottom à OK à   à shut down
8. Check if Surface is on hold.

1. Yes:
   1. 1. If device is on hold in Sierra, a pop up message will appear upon check in; print out the Hold slip and place on pick up shelf in back room.
         1. Sierra will send patron a message that the device they have on hold is ready to be picked up.
2.  No
   1. 2. Place Surface on shelf in the back room

Apple MacBook Pro Check-out (Charge)

1. Ask student “Do you have a Student ID card”?
   If they don’t, direct them to Student Services Welcome Desk to get a card (usually takes >5 min.)
    
2. Scan their Student ID card in Sierra (Function: Check Out (Circulation Desk).

If a message pops up saying “Equip Agreement Signed”, skip step 4.
 

3. Ask student “Is your mailing address still _____ and is your cell phone still ______?” (In Sierra). If any changes, write them down with student’s ID #. Library Staff will update.
    
4. Give student “Laptop or Surface Checkout Terms” on tablet. They should enter student ID number and check each bullet.  (at front desk). 

6. Grab MacBook from the last row of the rolling shelves (Pink tag on bag MAC BOOK PRO)

7. Scan the laptop barcode and check out the device in Sierra.
    
8. Tell student their due date.
   Hit Close. Make sure a message pops up that the due date slip is being sent to their LTC email.
   Let them know: “The due date slip is going to your LTC email”. 
    
9. Tell student: “You must log in on campus to use this laptop off campus. Then shut down.”
   Username: Student ID #
   Password: LTC email password or the password used to log into campus computers

Apple MacBook Pro Check-in (Discharge) 

NOTE: PLEASE FOLLOW PANDEMIC CHECK-IN PROCEDURES UNTIL OTHERWISE INSTRUCTED. 

1. While student is at the desk:
   1. Check for damage by physically inspecting it.
   2. Search the bag:
      1. make sure the power cord is inside.
      2. remove anything left behind and return to student.
   3. In Sierra:
      1. In the Function box, select Check-In (No Patron).
      2. In the Search box, scan in laptop barcode.
         1. Inform student of any late fees, if applicable – collect if possible.
      3. Close window by clicking on the Close button located just below the Function box.
2. Wipe down entire device with disinfectant wipe.

iPad Check-out (Charge)

1. Ask if student has ever checkout out a device before.
2. If yes: proceed to Step 4
3. If no: have them read and fill out new Agreement form on the tablet at the desk.
4. Check out item by scanning student ID card in Check Out function in Sierra (if no ID card, route them to the service desk to get one). 
5. Tell student due date and hit "Close" in Sierra to prompt the emailed due date receipt. 

IPad Check-in (Discharge)

NOTE: FOLLOW QUARANTINE CHECK-IN PROCEDURES, then do the following:

1. Check iPad for damage by physically inspecting it.
2. Discharge iPad in Sierra.
3. Check battery life; if less than half, plug it in to charge.
4. Clear all user information.
   Settings > General > Reset (scroll way to bottom) > Erase All Content & Settings à ERASE à ERASE (see sheet on passwords page of Library Bridge to finish erasing) 
5. Once process has run:

Select > English

à United States

à Enable location services

à Use Siri (this option is only available on iPadMini and iPadGray)

àChoose a wireless network:  LTCPublic

à Set up as new iPad

-> If it asks for pin number put 1130

à Automatically Send

à Don’t use iCloud

à Sign in with Apple ID: library@gotoltc.edu; password: see sheet on passwords page of Library Bridge

à Start Using iPad (These prompts are in different order depending on if you do them before the reset or after. No worries, as long as it’s set up in the end)

6. Click App Store > Updates > Update All

If it prompts for Apple ID:  Library@gotoltc.edu; Password: see sheet on passwords page of Library Bridge

7. Double Check: tap on Facebook, Mail, Nook, and Safari browser to double check any residual student info is not left in there. 
8. Log the Nook app into the library account > Check YES, you agree to terms… à SUBMIT à enter
   email: Library@gotoltc.edu; Password: see sheet on passwords page of Library Bridge
9. If you set up a passcode: Go into settings > passcode > turn off passcode

KindleFire Check-out (Charge) 

1. Ask student for student ID card; send them to Student Services to get a card.
   1. If they don’t have one and opt not to get one, they are not eligible to check out a device.
2.  Check out the KindleFire to the student in Sierra

KindleFire Check-in (Discharge)

NOTE: PLEASE FOLLOW PANDEMIC CHECK-IN PROCEDURES UNTIL OTHERWISE INSTRUCTED. After the quarantine period, follow the steps below: 

1. Check KindleFire for damage by physically inspecting it.
2. Discharge device in Sierra
3. Clear the browsing history, cookies, etc.
   1. From Home screen > ‘Web’ (top right) > Options (icon on top left – rectangle with lines inside) Settings>Privacy>Clear Browser Data:
      1. Clear cookie data à OK
      2. Clear Cache à OK
      3. Clear History à OK
      4. Clear form data à OK
      5. Clear passwords à OK
      6. Confirm (or Clear)
      7. Press “home”
4. If student deregistered the device from LTC Library and registered using their own account:
   1. Tap on “gear” icon at top right of screen (or swipe down from top of screen)
   2. More à My Account à Deregister à Deregister
   3. Tap on Register button
   4. Enter email: library@gotoltc.edu à password: Lib160rary? à Register
   5. Tap Home button à next à next à close
5. Activate Parental Controls (KindleFire 10, HD11 & HDX14):
   1. Swipe screen from top àSettings à Parental Controls
      1. For KindleFire 7, click gear icon at top of screen àMore àParental Controls
   2. Enter password (160Library) à be sure settings are set to:
   3. Parental Controls à On
   4. Web Browser  à Unblocked
   5. Email à Unblocked
   6. Camera  à Unblocked
   7. Password Protect Purchases  à On
   8. Password Protect Video Playback à Off
   1. Password Protect WiFi à Off
   10. Password Protect LBS (Location-Based Services) à Off
6. Disable In-App Purchases: click gear icon at top of screen àMore > Applications à Apps à In-App Purchasing à uncheck the box; put in password 160Library
   1. KindleFIRE10 – From home screen, click on Apps à Store (top right of screen) à triple lines at top left à settings à be sure In-App Purchasing is disabled; if enabled, uncheck the box; put in password 160Library

7. Check battery life
   1. If less than half, plug it in to charge
   2. If more than half, turn device off
8. After charged, turn device completely off.
9. Check if device is on hold.
   1. Yes:
      1. If device is on hold in Sierra, a pop up message will appear upon check in; print out the Hold slip and place on pick up shelf in back room. (Sierra will send patron a message that the device they have on hold is ready to be picked up.)
   2. No
      1. Place device on shelf in the back room

Samsung Galaxy Tab/Tab4 Nook Check-out (Charge)

1. Ask student for student ID card; if they don’t have one, send them to Student Services to get a card.
   1. If they don’t have a card and opt not to get one, they are not eligible to check out a device.
2. Check out the Samsung to the student in Sierra
3. Instruct student how to add installed apps to home screen.

Samsung Galaxy Tab Check-in (Discharge)

NOTE: PLEASE FOLLOW PANDEMIC CHECK-IN PROCEDURES UNTIL OTHERWISE INSTRUCTED. After the quarantine period, follow the steps below: 

1. Discharge device in Sierra
2. Inspect bag to be sure the white charging cord and plug are inside, as well as a black micro USB cord for the keyboard.
3. Make sure keyboard is turned off → plug in to your computer to charge
4. Turn device on
5. Tap on Apps (bottom right 4x4 grid box) → Settings → General → Backup and reset
6. Be sure Back up my Data is deselected → click Factory data reset → Reset device → DELETE ALL (device will restart)
7. On Welcome screen be sure language is set to English → Start → LTC Public → Connect → Next
8. “I understand and agree….” →click box → Consent → Check Yes button → Next
9. Allow Google to check device activity: Accept → Next
10. Sign in to Google: library@gotoltc.edu; password library2 → Next → I agree → Next
11. Date & time: select Central Time Zone → Next
12. First: LTC             Last: Library  →  Done (on keypad) → Next → Next (Google services)
13. Samsung account → Skip → Skip → Skip (dropbox) → Finish → OK
14. Multi window → check Do Not Remind Me Again box → Next
15. Click on “Home” button (bottom center)
16. Rearrange screens
    1. First Screen:
       1. Weather screen and a google bar should be the only widgets on the main screen
       2. First line apps should be Amazon Kindle → Bluefire Reader → Calendar → Email → Contacts → Camera → Gallery → Play Store
       3. Second line apps should be Chrome → Internet → Google
    2. Second Screen:
       1. Remove all widgets
       2. Only app at the bottom should be Settings
17. Click on “Home” button (bottom center)
18. Click on Apps (bottom right 4x4 grid box) → Settings → General → My accounts → Google → tap on library@gotoltc.edu → menu dots in upper right corner → Remove Account → confirm Remove Account → OK
19. Click on “Home” button (bottom center)
20. Open Task Manager (menu button next to Home key) → Close All
21. Turn device off → (press and hold power button → Power off→ POWER OFF
22. Clean device if needed; wipe casing with disinfectant wipes; clean screen
23. Unplug keyboard when charged
24. Place both charging cables along with device/keyboard in bag
25. Check if device is on hold.
    1. Yes:
       1. If device is on hold in Sierra, a pop up message will appear upon check in; print out the Hold slip and place on pick up shelf in back room.
          1. Sierra will send patron a message that the device they have on hold is ready to be picked up.
    2. No
       1. Place device on shelf in the back room

Samsung Galaxy Tab4 Nook Check-in (Discharge)

NOTE: PLEASE FOLLOW PANDEMIC CHECK-IN PROCEDURES UNTIL OTHERWISE INSTRUCTED. After the quarantine period, follow the steps below: 

1. Discharge in Sierra
2. Inspect bag to be sure the white charging cord and plug are inside.
3. Turn device on
4. Swipe from top to bottom → click on gear in upper right corner (settings) → General → Backup and Restore → deselect Back up my data → Factory data reset → Reset device → Delete all
5. When Nook restarts → click on Start → LTCPublic → Connect → Next
6. Date & Time: Select Central Time Zone → Next
7. End user license agreement: Check “I Understand” box → Confirm: Yes → Next
8. Got Google? → Yes → library@gotoltc.edu → library2 →done (on keypad) → OK
9. Google Services: Deselect all google services boxes → 4(bottom right)
10. First – LTC → Last – Library → Done (on keypad)
11. Samsung Account → Skip → Skip
12. Dropbox → Skip
13. Nook →  Sign in → library@gotoltc.edu → 160Library → Sign in
14. Add credit card → Skip → Don’t add credit card → Finish → select Do not show again box → OK
15. Click on Apps (bottom right 4x4 grid box) → swipe from right to left once
16. Click on Nook Settings → Shop & Purchases → Shop & Purchases → Purchase Password → Enter: 160Library → OK
17. Clear Search History → Clear Browsing History
18. Click on “Home” button (bottom center)
19. Click on Google Play Store → Search → Bluefire Reader → Install → Accept → OPEN
20. Adobe ID: library@gotoltc.edu → Password: LTClib160 → Home (middle button on bottom) → Authorize (or later if needed)
21. Click on “Home” button (bottom center)
22. Click on Google Play Store → Search → Kindle → Install → Accept → Open
23. Click on “Home” button (bottom center)
24. Rearrange screen/icons :
    1. Delete Shop Now widget from the screen by pressing/holding and dragging to the trash barrel at the top of the screen
    2. Expand the NOOK Library box showing books so it fills screen side to side.
    3. Leave the following icons at the bottom:
       1. 1^st Row: Amazon Kindle → Bluefire Reader → Camera → Chrome → Internet → Play Store (may need to go into the apps to find some of the icons)
       2. 2^nd Row: Calendar → Email → Gallery → Google → My Files.
       3. Delete all other icons (press/hold icons; drag to trash can at top of screen)
    4. Sign out of Nook → Swipe from top to bottom → click on gear in upper right corner (settings) → General → Google under Accounts → tap library information → Remove Account → confirm Remove Account
25. Click on “Home” button (bottom center) → Open Task Manager (menu button to the left of Home button) → Close all
26. Turn device off → Press/Hold power button on side of device → Power off → OK
27. Check if Samsung is on hold.
    1. Yes:
       1. If device is on hold in Sierra, a pop up message will appear upon check in; print out the Hold slip and place on pick up shelf in back room. (Sierra will send patron a message that the device they have on hold is ready to be picked up.)
    2. No
       1. Place Galaxy Tab 4 NOOK on shelf in the back room